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4-6 The Martletts, Crawley RH10 1ES, UK – 01293 525352
Staff who know their job and want to help... What a refreshing change that is! I love browsing here.
Great selection if books like. Nice little cafe I like the token scheme. Staff are also very friendly and helpful and have made great suggestions when I can't make my mind up be that a book for me or as present for someone else
Unit 88 County Mall, Crawley RH10 1FD, UK – 01293 535160
Wonderful store full of exciting products and very cheap prices.
Great affordable products
County Mall, 20, 23 - 24 Haslett Ave E, Crawley RH10 1FF, UK – 01293 525422
It is a great place to shop but items are a little on the expensive side. Completely worth it though
WH Smiths, good shop for books and stationary. Though I did find the perfect book in this one in March, took it to the counter and the staff member said it wasn't on the system... That was all she had to say? I did quiz her (I had to) and asked why? She didn't know... So I asked if she could check as it was on the shelf in the correct place. She said it could have been a book someone dropped and maybe someone else picked it up and put it back (in the correct place...lol). I googled it and WH Smith do indeed sell the book online. This didn't help me at all as the staff member simply said she couldn't do anything? I understand it’s a big company and they have to stick to certain rules etc. But I’m not entirely sure she was practicing any type of customer services that I’m familiar with. Surely ask a manager or try and sell the book to me there and then? It would have made me happy, plus the shop wouldn’t have to waste money sending the book back to the main warehouse and then process all that… Better for the environment too (if you wanted to go that far), least of all my Dad would have got a book he liked for his birthday. I ended up going to Waterstone where they were super helpful. They always are in there, they are very warm and welcoming and always help me find what I want (even when I don’t know what I want!). That was just my one experience with one member of staff who was maybe not having a good day. I’m sure others are kinder in the shop. Had I known this would happen, I would have just walked out with the book and pretended it was mine ha ha.
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